Claims Processing

We’re Here When You Need Us Most

Start Your Claim with Confidence

At Defyn Insurance Advisory, we understand that making a claim can be stressful. Our secure online claims portal is designed to make the process simple, transparent, and efficient, so you receive the support you need as quickly as possible. Submit your General Insurance, Group Life, or Individual Life claim. Our Claims Team will review your submission promptly and guide you through every step of the process.

1. Claim Type
2. Claim Details
3. Review / Next Steps

Select a claim type

Choose the option that best matches the insurance policy or scheme involved.

Please select a claim type before continuing.
Step 2 of 3

Claim details

Complete the relevant information below.

Claimant Details

Details of the person completing this form

Claimant Identification

Select whether this claim is being submitted by an individual or a business

General Insurance Claim Details

Provide the key information about the incident

Supporting Documents

Documents shown below depend on the insurance type and police report selection

    The Claim Officer will let you know any other documents required for your specific claim.

    Group Details

    Provide details of the group or organisation under which the insured person is covered

    Optional

    Group Life Claim Details

    Provide information about the nominated life insured

    Payment Details

    Select the preferred payment method

    Select how the claim benefit should be paid. Mobile Money should only be selected for payments below GHS 5,000.

    Supporting Documents

    Upload any of the documents available to support the claim

    Upload any available documents such as a death certificate, medical report, doctor’s report, mortuary receipt, police report, post-mortem report, letter from the group, endorsers’ form or other supporting records.

    Identification

    Provide the claimant’s identification information

    Policy Details

    Enter the Individual Life policy information

    Please complete all required fields before continuing.
    Submission failed. Please try again.
    Step 3 of 3

    Review your claim

    Check the details carefully before final submission.

    Claim Summary

    Please accept the declaration before submitting.
    Submission failed. Please try again.

    Claim Submitted Successfully!

    Thank you for submitting your insurance claim. Your claim has been successfully received by Defyn Insurance Advisory and forwarded to our Claims Team for processing.

    Your Claim Reference
    Pending

    What happens next?

    • Your claim has been logged in our claims system.
    • A Claims Officer will review the information and supporting documents submitted.
    • If additional information or documents are required, we will contact you using the telephone number or email address provided.
    • Once all required documentation has been received, your claim will be forwarded to the insurer for assessment and settlement.

    Need assistance?

    Please contact us and quote your Claim Reference Number.

    Defyn Insurance Advisory
    Telephone: +233 25 799 5524

    Continue your Individual Life claim

    Your preliminary details have been submitted to Defyn Insurance Advisory. Use the appropriate Enterprise Life portal below to complete the claim request.

    Before continuing: Keep your policy number, Ghana Card and relevant supporting documents ready. Use the same claimant information entered in this form. Defyn’s claims team will contact you if further assistance is required.

    Death Claim Request

    Use this portal to submit a death claim under an Individual Life policy.

    Click here

    Benefit Request

    Use this portal to request another eligible policy benefit.

    Click here